Civil National Business Centre replaces the County Court Business Centre and County Court Money Claims Centre
Posted on 5th September 2023 at 19:41
Practitioners who make a claim or application to the County Court Business Centre or County Court Money Claim Centre must be aware that the service has now been replaced by the ‘Civil National Business Centre’ at Northampton.
In accordance with the recent changes to the Civil Procedure Rules, which came into effect on 14 August 2023, any new claim or application received at the business centre before 1 September 2023 will be accepted with the old name. But you need to be aware that any outputs from 14 August 2023 will now show the new name.
From 1 September 2023, any new claim or application which is not made out to the Civil National Business Centre, or is made using either of the old names, will be returned.
Technically, the CCMCC first merged with the County Court Business Centre on 14 August 2023, and this combined entity was then renamed as the Civil National Business Centre.
In practical terms, this means any cases which were in the CCMCC will now proceed in the CNBC. The CNBC has also taken on the CCMCC’s functions, such as issuing County Court Part 7 claims which cannot be issued on the Damages Claims Portal.
Although HM Courts & Tribunals Service has issued guidance about the name change, it doesn’t say about pre-existing claims. But we would advise using the Civil National Business Centre on all of the documents filed with the ex-CCMCC from now on because the CCMCC actually no longer exists.
What are the new Civil National Business Centre contact details?
The telephone numbers for the Civil National Business Centre have NOT changed and the existing customer contact numbers will remain in operation.
The postal address for the filing of paper documents:
Civil National Business Centre
St. Katharine's House
21-27 St. Katharine's Street
DX: 702885 Northampton 7
The CCMCC dedicated email inboxes for Paper Claims and DC Claims:
CcmccAE.firstname.lastname@example.org (Attachment of Earnings)
CcmccIssue.email@example.com (New Claims Issue)
CcmccCo.firstname.lastname@example.org (Charging Orders)
Inbox for DC “live case” process support Damagesclaims@justice.gov.uk
Why have the changes been made?
The new Civil National Business Centre at Northampton is working with Judiciary and change teams to identify new and more efficient ways of working, which they hope will start to make an impact over the next few months.
Martin Huddleston, Stakeholder Engagement and Customer Service Lead at the Civil National Business Centre, says they are aiming to be within BAU operating targets by the end of September.
Having started this work on 31 July 2023, the initial focus is on new claim issues and extra resources have been allocated to help reduce arears to under 10 days by the end of December 2023. They have also assigned a team to focus on clearing the backlog on their allocated work strand, which is already having a positive impact.
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